Grow a Career with Hoosier Hills

Join Our Award-Winning Team as a Dispute Resolution Specialist at our Bedford Office!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions for 2023 and 2024!

Are you passionate about fraud prevention and helping people? Hoosier Hills Credit Union (HHCU) is seeking a Dispute Resolution Specialist to be a key part of our risk management efforts. In this role, you’ll help safeguard our members' financial well-being by investigating fraud, resolving disputes, and improving fraud prevention strategies.

If you’re ready to make a meaningful impact in our members' lives and our community, we’d love to meet you!

What We Offer:

• Competitive Salary: $21.92 - $32.87, commensurate with experience.
• Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
• A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our members and the community.

Opportunity Overview:

The Dispute Resolution Specialist at Hoosier Hills Credit Union (HHCU) plays a critical role in enterprise-wide risk management and serves as a lead resource in fraud prevention, detection, mitigation, and recovery across all member service channels. This role is responsible for following established guidelines to identify and resolve disputes and suspected fraud, escalating complex issues when necessary, and contributing to the improvement of fraud prevention processes.

The ideal candidate will have a deep understanding of HHCU's products and services, along with strong awareness of social media, consumer behavior, public services, and industry payment channels.

What You’ll Do:

• Assist members with fraud and merchant dispute cases related to Debit/Credit Cards and ACH.
• Apply regulations and industry standards, including Reg E, Reg Z, VISA, and NACHA.
• Investigate, document, and resolve fraud cases efficiently and professionally.
• Identify fraud patterns and recommend preventative measures.
• Collaborate with internal teams and serve as a subject matter expert.
• Manage complex claims independently and maintain detailed case records.
• Provide backup for Currency Transaction Report (CTR) filings.
• Contribute to the continuous improvement of fraud prevention workflows.

What We’re Looking For:

Education & Experience:

• High School Diploma or equivalent required; college coursework preferred.
• 1+ year of experience in fraud or dispute resolution (preferred).

Skills & Competencies:

• Strong working knowledge of Reg E, Reg Z, and card/ACH dispute protocols.
• Excellent problem-solving, communication, and documentation skills.
• Ability to manage high volumes while maintaining accuracy.
• Proficiency with digital tools and case management systems.
• Dependable, self-motivated, and able to work independently in a dynamic environment.
• Strong interpersonal skills and commitment to team success.

Why Work at HHCU?

At Hoosier Hills Credit Union, we believe in “Better Service, Better Banking, Better for You!” Our mission is to be better for our members by making a positive difference in their lives and in the communities we serve. We have a long and proud history of supporting the organizations that make our communities a better place to live.

Apply Now and take the next step in your career with Hoosier Hills Credit Union.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.